COVID-19 Service and Claims Contact and Support


MARCH 12, 2020  The spread of COVID-19 (coronavirus) is affecting daily life throughout the United States. This is a challenging time, and Electric Insurance Company is taking action to ensure we remain available to provide full support to our customers while mitigating the risks to our associates and business partners.

  • Our Customer Service team will remain available 8:00 a.m. to 7:00 p.m. ET and can be reached at 800.227.2757. You can also email us at [email protected] or use the Chat option on our website.

  • Our claim reporting line (800.227.2757) will remain open 24/7.

  • Our business continuity plan allows our associates to work from remote locations to serve customers.

The health and well-being of our customers, associates, and communities are our top priorities. We understand that some of our customers may face financial difficulties due to the circumstances. We encourage customers to call us to discuss their account if they are in that situation. We are available at 800.227.2757 from 8:00 a.m. to 7:00 p.m. ET.

We encourage you to protect yourself and your loved ones. For additional information about COVID-19, visit the Centers for Disease Control and Prevention at