Support for our customers during the COVID-19 pandemic
JULY 10, 2020 We understand that COVID-19 has disrupted normal routines and created economic uncertainty for many people and remain committed to ensuring you have our support during this uncertain time. We have taken several steps to mitigate the financial impact and to provide you with options to help ensure your insurance protection remains in place.
As of July 13, and until further notice, the following measures are in place:
Late payment fees. Starting Monday, July 13, 2020, late fees will again be assessed for delinquent payments. If you are having difficulty paying your Electric Insurance premium as a result of the COVID 19 pandemic, please call us for assistance with your account.
- Our Customer Service team is available 8:00 a.m. to 7:00 p.m. ET and can be reached at 800.227.2757.
- You can also email us at [email protected] or use the Chat option on this website.
Cancellation of policies for non-payment. If you are unable to stay current on premium payments due to the coronavirus, please call us to discuss payment arrangements to avoid cancellation.
Providing continuation of coverage for expiring policies. If your policy has expired and you do not have replacement coverage with another carrier due to COVID-19, please call us immediately to discuss potential continuation options.
We encourage you to pay your premiums electronically via the MyAccount Policy Management Center or by phone any time at 800.227.2757. You are welcome to contact our Customer Service team with any questions Monday through Friday, from 8:00 a.m. to 7:00 p.m. ET at 800.227.2757.
Our claim reporting line (800.227.2757) is open 24/7.
We are committed to providing you with exceptional service in this unprecedented situation. Please reach out if you need assistance.