COVID-19: Ongoing Customer Support

February 2021. We are focused on you and remain committed to providing you with exceptional service. If you are experiencing financial difficulty, please reach out to us for assistance.

Our Customer Service team is available Monday through Friday, from 8:00 a.m. to 7:00 p.m. ET, and can also be reached at [email protected] and through the Chat option on this website.

Online and Telephonic Payments.

Make a one-time payment online by using the “ONE-TIME PAYMENT” button at the top of any screen on our website.
Set up automatic payments through MyAccount.
Pay over the phone or speak to a representative: 800.227.2757.

State-Specific Actions

Residents of Illinois, Michigan, and New York can review COVID-19 information on our COVID-19 State-Specific Response page.

Additional Support Actions

From returning 15% of auto premiums to extending leniency for late payments, we've been committed to helping our customers through COVID-19.

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Electric Insurance Company is committed to making our website's content accessible and user friendly to everyone. If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please call our Customer Service team at 888.545.4514. You may also mail us at [email protected] with "Disabled Access" in the subject line and provide the description of the specific feature you feel is not fully accessible or a suggestion for improvement. We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. Additionally, while we do not control such vendors, we strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly.