COVID-19: Ongoing Customer Support

February 2021. We are focused on you and remain committed to providing you with exceptional service. If you are experiencing financial difficulty, please reach out to us for assistance.

Our Customer Service team is available Monday through Friday, from 8:00 a.m. to 7:00 p.m. ET, and can also be reached at [email protected] and through the Chat option on this website.

Online and Telephonic Payments.

  • Make a one-time payment online by using the “ONE-TIME PAYMENT” button at the top of any screen on our website.
  • Set up automatic payments through MyAccount.
  • Pay over the phone or speak to a representative: 800.227.2757.

State-Specific Actions

Residents of Illinois, Michigan, and New York can review COVID-19 information on our COVID-19 State-Specific Response page.

Additional Support Actions

From returning 15% of auto premiums to extending leniency for late payments, we've been committed to helping our customers through COVID-19.