Signature Claim Service Guarantee™


We almost called this the “Belt and Suspenders Guarantee."

Because while we've always delivered exceptional service, now we guarantee it. In writing.


If you make a claim for damage to your vehicle and don’t feel we met our promise of exceptional service, we’ll send you $100.¹ No quarrels, no quibbles, no hassle.

Our award-winning claims² service is so good, it’s even trademarked. We call it the Signature Claims Service Guarantee™.

We’ve won plenty of awards for our attentive, pro-active treatment of customers during widespread weather disasters. But we wanted to make sure our customers would feel confident even with daily hassles like a minor fender-bender. Or even personal catastrophes like a major collision.

So, we created a guarantee that makes sure you’ll always be treated with respect and consideration.

If you make a claim for physical damage to your vehicle (which means things like colliding with another vehicle, vandalism, a tree limb falling on your car, etc.) you will be treated with exceptional courtesy and consideration throughout the whole claims process. If you don’t feel you received the service we’ve promised, let us know and we’ll send you $100.

No problem. Really.

Submit a Claim Under the Guarantee

Exceptional claims customer service is at the heart of our identity and we’re backing up our promise with the new Signature Claims Service Guarantee.

If you have an auto policy with us,* you may be covered by this guarantee. It applies to our internal claims service for auto claims made under your policy’s Comprehensive and Collision coverage. If you believe that you are covered by the guarantee and would like to make a claim, please follow the instructions below.

If you would like more information about the Signature Claims Service Guarantee, please contact our Customer Advocate at

Use this fill-able, save-able PDF (501kb) form to email your information to us. 

Save the PDF to your computer and change the file name to include the last name of the policyholder making the claim.

  1. Fill out the form.
  2. Save the form.
  3. Email the completed form:; or
  4. Fax the completed form: 978.236.5547

We will be in touch to let you know we have received your form.

If you would like us to send you a claim form in the mail, please contact our Customer Advocate at, or call  800.227.2757, ext. 5152.

1) Payments made under the Signature Service Claims Guarantee apply to a single loss covered under Collision or Comprehensive (Part D of the auto policy in all states other than MA, where it applies to Parts 7, 8, 9 and 10 of the policy) and apply no more than once per policy period. Compensation issued under the guarantee will not be considered part of any loss or settlement under the policy, nor an admission of any liability or wrongdoing on our part.
2) American Business Awards
Product, service, program, credit, and discount availability and limits vary by state. The information provided on this site is provided for informational purposes only and is not a full explanation of products, services or coverage. For more information, please contact Electric Insurance Company at  800.342.5342. If there are discrepancies between the information on this site and the policy, the terms in the policy apply.