Frequently Asked Questions

ELECTRIC INSURANCE

Frequently Asked Questions

Billing FAQs

Where do I mail my payment?

Please mail your payment to: Electric Insurance Company, PO Box 9147, Chelsea, MA 02150. Please be sure to include your policy or account number with your payment.

How do I sign up to make online payments?

Sign into the MyAccount Policy Management Center make a one-time payment or set up automatic, recurring payments from your checking or savings account or credit or debit card.

Can I set up automatic recurring payments from my checking or savings account or credit or debit card?

Yes, sign into the MyAccount Policy Management Center to make a one-time payment or set up automatic recurring payments from your checking or savings account or credit or debit card.

How do I set up automatic payments online?

Once in MyAccount, you can set up automatic payments by clicking “Pay My Bill” and choosing “Auto Pay”. This allows you to set up your account information.

When are funds deducted from my account if I enroll the Auto Pay program?

Funds are deducted from your account on the day that your premium is due.

Can I have automatic deductions on an annual pay plan?

Yes, by electing the annual payment plan option in MyAccount and setting up the “automatic payments” option. For applicable states, this means you can both take advantage of the Paid-in-Full discount and still have the convenience of automatic payments.

How do I receive the Paid-in-Full discount?

Please note that just paying the full balance of your account will not trigger the system to apply the discount; you must first select the annual payment plan option in MyAccount. Please make sure to check your most recent bill or contact Customer Service at 800.227.2757 to confirm your payment plan.

What installment options are available for paying my policy premiums?

We have a range of payment plans, such as monthly, quarterly, semiannual, and annual, to suit your needs. Payment-plan related discounts include the following options:

  • Full pay: a single payment plan that lets you avoid service fees and may include a 5% discount for auto policies; and a
     
  • Semi-annual payment plan with a discount of 3% for auto policies is currently available in some states

What are the payment methods I may use?

Electric Insurance accepts credit and debit cards (Visa®, Master Card®, American Express®, and Discover®), personal checks, and online banking payments. If your check or e-check is declined for insufficient funds you will be charged a fee directly from Electric Insurance Company. Fees vary by state and range in amount from $15 - $25.

How do I pay my bill?

Electric insurance offers several convenient options for making payments.

  • Sign into the MyAccount Policy Management Center to make a one-time payment or set up automatic, recurring payments from your checking or savings account or credit or debit card.
     
  • Pay by phone: Call our automated system any time at 800.227.2757.
     
  • Pay by mail: Mail your check or money order to Electric Insurance Company, PO Box 9147, Chelsea MA 02150
     
  • Online banking (paying from your financial institution’s site):Be sure to enter your Account number and the mailing address: P.O. Box 9147, Chelsea, MA 02150

How long does it take for an online or a telephone payment to post to my account?

Payments may take 24 to 72 hours to be reflected on your account.

Does Electric Insurance charge invoice installment fees?

Yes, installment fees apply and vary by state and payment plan.

What if I pay more than the minimum due on my account?

Any over-payment you make will be credited toward your next installment payment. If the account is paid in full, then the amount will be refunded to you.

What happens if my payment isn’t received by the due date?

Late payments are subject to a late fee, as allowed by state regulations. If your payment is past due, you may be sent a Notice of Cancellation. If you receive a Notice of Cancellation for non-payment, please pay the amount due on the cancellation notice so that your policy will not be cancelled.

General FAQs

How long have you been in business?

Electric Insurance has been offering quality insurance products since 1966 and currently has more than 125,000 policyholders. The Company has served as a corporate benefit provider for General Electric Company and its employees for more than 50 years.

Is Electric Insurance rated by A.M. Best?

A.M. Best, one of the insurance industry’s top raters, has given Electric Insurance ratings of “A/Excellent".

How does Electric Insurance keep so many of its customers year after year?

A simple but critical philosophy makes Electric Insurance different. Our employees have a solid commitment to delivering only the highest level of service. Our can-do team of professionally trained service representatives provide answers and results - quickly and accurately.

  • Quick quotes in 2 to 15 minutes - online or on the phone
  • One call does it all
  • Quick & fair claims settlement
  • Online MyAccount Policy Management Center gives you 24/7 access to your policy information, lets you set up billing programs, order or print your auto ID cards, make changes to your information and more.

Does Electric Insurance offer any discounts or credits?

Electric Insurance offers a variety of discounts that can help save you money on your auto insurance. Some of the most common discounts offered are:

  • ABS brakes, airbag, anti-theft, & daytime running lights
  • Accident-free/safe driver discount program (in most states)
  • Electric and hybrid cars
  • Employee groups
  • Good student
  • Mature driver/driver training
  • Multi-car
  • New auto policy customers
  • New cars
  • In many states a multi-policy discount is available, so you may be eligible for up to 10% off your auto insurance and up to 25% off your homeowners insurance premium if you carry both policies with Electric Insurance.

Note: Eligibility requirements, discount availability, and amounts vary and may not be available in all states.

How does my credit rating affect my insurance?

Insurance companies use credit-based information to evaluate insurance risks and determine a consumer’s pattern of credit management. Some credit factors taken into account are payment history, public records such as bankruptcies or judgments, outstanding debt, and length of credit history scores. It has been statistically proven that the higher the credit score, the better the insurance risk. Individuals with favorable credit history generally file fewer and/or less expensive claims. Using credit to supplement the underwriting process allows Electric Insurance to make precise underwriting decisions. This results in more competitive, affordable rates for you. Please note: Use of insurance scores is not applicable in all states.

Claims FAQs

What happens when a policyholder is considered to be not-at-fault for an accident?

When a policyholder is considered to be not-at-fault for an accident, Electric Insurance will make every attempt to reimburse the insured’s deductible as soon as possible. In most cases, the subrogation process occurs at the same time as the repair. The Subrogation Department will attempt to recover the insured’s deductible, vehicle repair costs, and covered rental expenses. In some states, medical expenses are included. If a negotiated settlement is reached with the other insurance company for less than 100% (based on negligence), we will refund the deductible based on the percentage figure. Subrogation can be a lengthy process and may take an average of 60-120 days. Our representatives can explain this process to you in more detail if needed.

What happens if the repair shop finds additional damage to the vehicle after the original appraisal or estimate has been written?

Sometimes the repair shop will find additional damage to the vehicle after the original appraisal or estimate has been written. If so, the repair shop will notify Electric Insurance and send in a supplement estimate. As long as the additional damage is accident-related, it will be covered up to the approved amount.

Why is the lien holder or mortgage company's name listed beside the insured’s name on the check?

When a repair check is issued for damage to an insured’s vehicle or home, the insured’s name will be listed on the check along with the lien holder or mortgage company. This is done because the holder of the title has an insurable interest in the vehicle or home. You may speak to your claims adjuster if other arrangements are necessary.

Once an accident has been reported, how long will everything take?

Once the accident has been reported to Electric Insurance, an adjuster will contact you within 24 hours (one business day for Texas residents) to discuss your claim. If your vehicle has been towed to a repair shop, the adjuster will contact the shop directly. For most claims, a repair check will be issued within two days of receipt of the completed appraisal. If your vehicle is drivable and there are no injuries on the claim, you may obtain a repair estimate from the shop of your choice (except in Massachusetts where review by an appraiser is required). When the estimate is received, it will be reviewed within 24 hours and a repair check will be sent out within two business days. These timeframes exclude Total Loss vehicles.

Who receives a claim form in collision losses?

Claim forms are sent to all parties involved in collision losses. In some states such as New York and California, state forms are also included in the mailing. These claim forms should be completed to the best of your ability. The driver of the vehicle should be sure to write down all details pertaining to the accident. For subrogation purposes, it is very important that we have the insured’s written report on file.

How can I report my claim?

Claims can be reported 24 hours-a-day either through the MyAccount Policy Management Center or via telephone at 800.227.2757. An adjuster will contact you within 24 business hours.

How can I reach the approved Electric Insurance car rental, glass repair, and vehicle inspection vendors?

Policyholders find contact information by logging into the MyAccount Policy Management Center or by calling Electric Insurance at 800.227.2757.

New Jersey Personal Injury Protection Provider Information

The documents below provide information about Electric Insurance Company’s New Jersey Decision Point Review Plan as required by the New Jersey Department of Banking and Insurance. New Jersey has established a course of treatment for automobile-related injuries and includes a list of approved providers for EMG and Diagnostic Testing.

Description

Notice to Patient (PDF 81kb) State-approved Decision Point Review Plan for the patient

Notice to Provider (PDF 80kb) State-approved Decision Point Review Plan for the provider

Attending Provider Treatment Form (PDF 40kb) Blank Attending Provider Treatment Plan for the provider

Mandatory Internal Appeal Forms (PDF 60kb) Blank Pre-Service and Post-Service Appeal Forms for Providers

Product, service, program, credit, and discount availability and limits vary by state. The information provided on this site is provided for informational purposes only and is not a full explanation of products, services or coverage. For more information, please contact Electric Insurance Company at 800.342.5342. If there are discrepancies between the information on this site and the policy, the terms in the policy apply.