Our Claims Team

Customer satisfaction survey results that count towards recognition awards for our adjusters and proactively checking on customers in catastrophe areas before they filed a claim are only part of why our trophy shelf is full of awards for putting our customers first.  

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The Risk Coach™ Approach

Our Risk Coaches are licensed agents who know common coverage “gaps and gotchas” and insurance myths and misconceptions. They’ll help make sure you know how to avoid those traps and develop an effective coverage strategy.²

Automatic New Car Replacement

If your new vehicle is stolen or totaled, we’ll pay for the full replacement cost of a similar new vehicle – no depreciation applied.³ 

Emergency Roadside Assistance

Add Towing & Labor coverage ($20 or less per vehicle) and you’ll get the added security of unlimited roadside assistance services. You and anyone using your car with your permission will get lockout services, flat tire changes, jump starts, towing, winching, and emergency fuel and fluid delivery when and where you need them.⁴

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Signature Claim Service Guarantee™

Our claim service is so good that we guarantee it. Make a claim for damage to your vehicle and get the prompt, courteous service you deserve or we’ll send you $100.³ 

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Total Care for Totaled Vehicles

Get a fast check for your totaled vehicle and extra time added to your rental coverage to give you time to shop for a replacement vehicle.³ 

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The Great Driver™ app

Use this free app to analyze your driving patterns and get personalized tips for how to improve your behind-the-wheel skills.⁵  Get a Great Driver Auto policy and save 5% - 10% if you live in AZ, CT, IL, MO, OH, SC, WI, or TX.

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