Exceptional Insurance Services Start with Us

Best of all, true and honest customer service putting the customer first.” — R.T., Mount Holly, NC

Our first and foremost goal is to ensure that our customers are treated with courtesy, dignity, and kindness.

From your first discussion with our sales team, to later ones with our customer service representatives, and finally to working with our outstanding claims personal, you can expect considerate interactions and genuinely helpful attitudes.

Our Customers Speak*

About our Sales Agents

“Larry and Randy were extremely helpful during the whole process; I really appreciate and admire their knowledge and skills. I was able to get better coverage with quite a lesser amount that I was paying with my prior insurance company. Bravo!” — A.B., Ft. Worth, TX

“Nichole G. was excellent and always very helpful!!! Because of her, my family and I always go to your company for our insurance needs!!” — D.G., Bluffton, SC

“Justin's customer relation & service delivery is top notch. He listens well and provides a quick response to needs. He also takes time to explain various options and ensures the customer is comfortable with the desired options. I certainly will recommend his services to my colleagues and friends!” — T.U., Sugar Land, TX

“Nick was the strongest insurance professional I’ve experienced in forty years… he explained everything in detail for three coverages: homeowners, auto, and liability umbrella. He not only allowed an apples-to-apples comparison but guided with suggestions as to coverage, such as the benefits of the liability umbrella. Even better, he took the time to advise on improvements for our coverage as the “agreed value” vs “cash value” (that’s depreciated) for my daughter’s legacy flute. BTW, I’d bet he can tell you something personal about each of my three kids.”— C.A., Fairfield, CT

“I worked with Leah N. and she was so on point. Leah was patient, extremely helpful and also extremely knowledgeable about the products she sells. Leah made the process so simple!” — R.B., New Castle, DE

About Customer Service

“Annette C. was really awesome. Patient, knowledgeable, assuring, and helpful. She is awesome. One of the reasons I stay with you folks is Annette.” — F.M., Westport, CT

"Ben M. is a pleasure to work with. We have been clients of Electric Insurance for decades and wouldn't think of going anywhere else. Electric Insurance is the best !" — T.N., Naples, FL

“Everyone is always very pleasant. Customer Service is excellent. Compared to other companies, Electric Insurance is superior.” — C.C., Prospect, KY

“Everyone I've spoken to at Electric Insurance has been both knowledgeable and helpful. I am very happy I made the switch to this insurance provider!” — D.L., Ipswich, MA

“I very much appreciate the extra time and care Robert F. gave me during a difficult, transitional time in my life. He is a patient, knowledgeable and conscientious employee and I am thankful I have been able to work with him.” — C.O., Peabody, MA

About Claim Service

“A great experience, the Electric Insurance claims team were super responsive. They handled the claim in a timely and transparent manner, making the whole weather-related roof damage issue a lot less painful.” — J.S., Tyron, NC

“Claims support was fantastic, even me helping through the procedural details of the mortgage company sign-off. I’m really grateful for all the help.” — D.L., Aldie, VA

“Andrew S. should be commended for all his care and hard work assisting me in resolving my father's claim. This was especially hard as I represented my 96-year-old father as POA and Andrew helped me through many questions and follow-up phone calls. He is a terrific representative of your company. Thank you.” — B.M., Fort Wayne, IN

“…the service has been exceptional, the representatives are always well informed, polite and professional and I’ve always been very satisfied with the service that I received on my homeowners and auto insurance coverage and claims.” — D.W., Nassau, NY

“Being in an accident and having to file a claim was something I never wanted to experience…however EVERYONE I worked with at Electric made the experience wonderful and so easy. Every single person I talked to and worked with was friendly, helpful, understanding, accommodating and just overall great! I can’t say enough good things about Electric Insurance to my friends and family. Thank you all for everything!!!!!” — T.G., Maineville, OH

Take the Risk Coach™ Approach

A 2022 survey found that 96% of survey respondents misunderstood at least one important feature of their auto coverage. More than half misunderstood several. We want better than that for our clients. When you work with our Risk Coaches, you’ll work with a licensed insurance professional who’ll help you get the right coverage at the best price.

Call or use Chat to Contact a Risk Coach

Use the chat feature on this page, or call us for a no-cost, no-obligation-to-buy, coverage needs assessment. Our Risk Coaches are glad to help you navigate the complex world of homeowners insurance coverage. Call us at 800.342.5342 Monday through Friday, from 8:00 a.m. to 8:00 p.m. ET.

Disclosures